Privacy Policy for the Mkzoon Application
The Privacy Policy governs the manner in which "Mkzoon" collects, uses, maintains, and discloses information collected from users of the Mkzoon application. This Privacy Policy applies to the application and all products and services provided by Mkzoon.
Introduction
Dear Customer,
We are pleased with your interest in data protection. We aim to provide you with an easily understandable overview of our data protection processes. Our goal is to offer you an excellent customer experience while ensuring protection, which also means you can always trust us and that we maintain transparency and honesty with you. Your trust in our products is why we can offer you a great customer experience, and we thank you for your cooperation.
Who We Are
We are Mkzoon Company, and our registration number is: 4030471690. You can always reach us using one of the following methods:
- Email: mkzoonn@gmail.com
- Address: Mkzoon Transport Foundation, Abhor, Jeddah, Saudi Arabia
- Working hours: Friday to Saturday from 8 AM to 10 PM
Agreement to Privacy Policy
By visiting our website, registering, or placing purchase orders, you agree to this Privacy Policy. As data controllers, we determine how your personal data is processed, for what purposes, and by what means the processing takes place. Although we are required by law to provide you with all the following information, we do so mainly out of our belief in the necessity of having a partnership based on trust and transparency at all times.
Right to Amend
We reserve the right to update this Privacy Policy in accordance with legal provisions. We will inform you of any significant changes, such as changes to the purpose of processing or new purposes. In such cases, we will not process your personal data without obtaining your consent to the amendments.
Your Privacy is Your Right and Your Choice
As our customer, you have the freedom to choose what information you wish to share with us. Of course, we need certain information to fulfill our contract. However, this does not always require all the data you might potentially provide us.
Data Processing
We only use the personal data required in order to serve you, which is mandatory for us to deliver products and services to you. Without your consent to use your data, you will not be able to utilize our services.
- Right to Review: You have the right to review the personal data privacy policy and approve it before processing your personal data.
- Right to Access: You have the right to be informed about the data we store and process related to you.
- Right to Rectification: If you notice that the data stored is incorrect, you can correct your data directly in your profile.
- Right to Deletion: You can request at any time that we delete your related data, after which your account will be deactivated.
- Right to Data Portability: You can request us to send the data related to you that we have stored in a machine-readable format. In this regard, we will provide your data in electronic form.
- Right to Lodge a Complaint: If you believe we have made a mistake regarding your personal data or rights, you can file a complaint at any time by sending an email to mkzoonn@gmail.com.
What Data Do We Process?
Your personal data is processed only in accordance with strict legal requirements. We place special emphasis on the fact that all principles of processing personal data must be taken into account. Mkzoon also places great importance on transparency. Thus, we process your data only within the legal framework where processing can be reasonably expected. If we conclude during our evaluation that processing cannot be reasonably expected, we will only proceed with processing after obtaining your explicit consent.
Contact Information
Name, mobile phone number, email address, and social media ID (if applicable).
Reason: If you contact us, we collect this data because we need to know who we are speaking with and what we are discussing in order to assist you in relation to your inquiry. This also applies when you leave comments on our social media pages. We do not combine this data with your profile data on our platform, but we may still recognize you through your social media ID.
Customer Location Data
Address, city, country, latitude, and longitude.
Reason: We need this data to facilitate the delivery of your orders. We automatically create the latitude and longitude to process your delivery address in our relevant systems and to display your address to our delivery personnel.
Profile Data (Main Data)
Name, email address, mobile phone number, and delivery addresses.
Reason: This data is your main information that we definitely need to provide our services. Without a mobile phone number, you cannot create a profile. Your name, email, and delivery addresses collectively constitute the main data.
Device Information and Access Data
Device ID, device identifier, operating system, corresponding version, device location, access time, configuration settings, and information related to internet connection (IP address).
Reason: Each time you access the service, we store this information for technical reasons. We also use parts of this information to detect suspicious behavior early on and avoid any harm.
Order Information
Order history, selected stores, invoices, order identifiers, order evaluations, payment method information, delivery address, successful orders, and canceled orders.
Reason: Each time you submit an order, this information is added to your profile. You can view your recent order information in your profile at any time. This information should provide you with an overview of your interests and past orders. We also use the same information to improve our services. Additionally, we will anonymize this information when you request to delete it.
Communication Data
Name, email address, mobile phone number, and device identifier.
Reason: If you want to receive emails, text messages, or push notifications from us within the application, we need specific information to send messages to you. Instead of addressing you as "valued customer," we find it preferable to call you by your name. We also use this form of personal data to communicate with you, for instance, if a product delivery fails and we want to offer an alternative.
Payment Information
Payment method, part of credit card information, stored credit card tokenization, expiration date of the card, bank IDs (first six digits of the card), last four digits, and card type.
Reason: We need this information to track your payments and link them to the orders you have placed. To make the ordering process more convenient for you, we offer to save your preferred payment method, which means you will not have to re-enter your payment details the next time you place an order. Storing this data requires your prior consent. You can also save your payment information and remove it at any time from your account page.
Transfer of Information to Drivers and Stores
We use various drivers for delivery. They may be independent or third parties who provide us with drivers based on a data processing agreement when we deliver our orders. In all these cases, we send your personal data to the drivers so they can promptly deliver your order.
Customer Relationship Management
Customer Orders: Your satisfaction is our ultimate goal. Therefore, we aim to provide you with the best customer experience. We use your contact information to assist you as quickly as possible. For example, if you place an order and encounter an issue, we can track your order through the order ID and resolve the issue without wasting your valuable time. We may contact you if an ordered product is unavailable, and we may suggest alternatives. In some cases, we may even offer you a free meal. We will also collect your reviews on our application to resolve your issues.
Customer Communication
Communicating with our customers is an important aspect of our services, which we often forget to mention. However, it is crucial for our customers to remain informed about orders and updates. Therefore, when we establish a new feature, we notify you immediately. We may also use this information to provide you with offers and advertisements about our services. Our goal is to improve our services, provide you with the best offers, and communicate with you efficiently.
Customer Satisfaction
In addition to the reviews we collect, we may occasionally contact you to ensure your satisfaction. We will contact you only through the communication methods you have chosen. Your satisfaction is our ultimate goal, and we will not contact you without your consent.
Technical Customer Support
If you encounter any technical issues, we will work to resolve them as soon as possible. We may contact you via chat or by phone. We will never share your data with others, and this process will be conducted in accordance with our internal security policies.
Customer Complaints
If you believe we have made an error regarding your personal data or rights, you can file a complaint at any time by sending an email to mkzoonn@gmail.com.
When We Delete Your Data
We delete your personal data if it is no longer required for the purposes for which we collected it or if you ask us to delete your data. This does not include data that we need to store for legal reasons or data that we are legally allowed to keep for a specific period. If data is only stored based on a legal retention period, processing it is limited, even though deletion may be temporarily unavailable.
Data Security
The security of your data is our highest priority. Therefore, we exert the utmost effort to ensure data security and take the necessary technical and organizational measures to protect your personal data. These measures aim to prevent unauthorized access or loss of personal data. Moreover, your personal data is encrypted at every step of the process.
Data Protection Team
If you have any questions about how we handle your personal data or need more information on data protection issues, you can contact our data protection team at any time. Our data protection team is always available to provide you with the necessary information regarding data protection in our organization. You can reach our data protection team at any time via the following email address: mkzoonn@gmail.com.
Cookies
We use cookies and similar technologies to provide our services. Cookies are small files stored on your device and used to identify you. We use cookies to enhance our services, remember your preferences, and track your usage. You can manage your cookie preferences through your browser settings.
Data Sharing
We do not share your personal data with third parties without your consent, except when required by law or for the purposes outlined in this policy. We may share your data with service providers who assist us in delivering our services, provided they agree to comply with our privacy standards.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you through appropriate means. Your continued use of our services after changes to this policy will be considered acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at mkzoonn@gmail.com.
Thank you for using the Mkzoon Application!